Shipping policy

Shipping

All returns must be made within 30 days of your receipt of the product.  Damaged items must be reported within 7 business days, a picture will be required to verify the damages.

If you are not happy with your product, you are able to return it within in 30 days. To return your product, you should mail your product to: Earthworks, 370 Main St. North, 120, Brampton ON L6V 4A4, Canada

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Once your return has arrived and has been checked to make sure it is in resalable condition, you will receive your refund in 3-7 business days.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For Damaged items, if you have not paid for insurance for your order, and it arrives damaged, unfortunately there will be nothing we can do for you.